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Partner With SWURF

Terms of Service

Terms of Use for SWURF. 

Applicable across all SWURF services including: SWURF App, SWURF Pods, SWURF venue partners and SWURF on-demand coworking. 

Last updated: October 2026

1. Introduction

Welcome to SWURF!

This page tells you the terms on which you may use our website, www.swurf.com, or our mobile application, SWURF (together, throughout these terms, known as the “site” or “SWURF”), whether as a registered user or guest. Please read them carefully before use. By using the site, you accept these terms and agree to follow them. If you don’t accept them, please don’t use the site.

SWURF is the Work Surfing Platform. We connect remote and hybrid workers with work-friendly venues and with SWURF Pods, our private bookable workspaces, so they always have a safe, welcoming place to work.

2. Who We Are

SWURF is operated by Swurf Ltd, a limited company registered in Scotland under company number SC682869. Our registered office is at Lister Place, 11 Rutland Street, Edinburgh EH1 2AE.

3. Registering for SWURF as a User

When you register for SWURF as a remote worker, you are known as a “user” in these terms. When you sign up, we will ask for your name, email address, location and company name. We may offer the option to create a profile, upload more information about yourself (including a photo), follow and connect with others, and join SWURF groups. Some of these features may only become available at a later date.

SWURF allows you to search for venues and SWURF Pods which suit your needs, using filters and map functionality. Through the site you may also book SWURF Pods and pay-as-you-go coworking. We may also offer you the ability to leave reviews.

Venues listed on SWURF are run by independent businesses, not by us. While we do our best to make sure your experience at a venue is a good one and that the information on the site is accurate, we are not responsible for how a venue operates. If something at a venue is not as described, or your experience is not what you hoped, we will not be liable for this. We would still encourage you to give us feedback so we can keep improving the quality of venues on SWURF. Services we provide directly, such as SWURF Pods, are covered by section 9.

4. Registering for SWURF as a Host

When you register for SWURF as a host, you provide a venue for users to access. You sign up through the host portal and provide information on your venue (including location), your company details and VAT registration number.

We will also require the following information about your key staff members:

  1. Contact names
  2. Email addresses
  3. Telephone numbers
  4. Position in the organisation

We will ask you to confirm your health and safety arrangements and the insurance you have in place. We may ask you to make changes to your venue or confirm certain details so that we can describe your venue accurately on the site.

Where you sign up for Venue Premium, you will pay an annual subscription based on the pricing advertised on our site. We take payment by card through our payment provider (currently Stripe) or other payment options shown on the site.

We may make a booking tool available for users to reserve seats within your venue, or provide an ‘enquire now’ button for users to contact SWURF. In the latter case, SWURF can deal directly with bookings between the user and your venue.

The service we provide connects you to remote workers. However, we are not responsible for their behaviour or anything that happens at your venue. You are responsible for making sure that all information about your venue published on our site is accurate and not misleading.

Where SWURF Pods are installed at your venue, a separate Pod partner agreement will apply alongside these terms.

5. Use of the Site

You have permission for temporary use of the site, but we can withdraw or change our service at any time without telling you and without being legally responsible to you.

You must treat all identification codes, passwords and other security information as confidential. If we think you have failed to keep them confidential, we may disable any security information (including your passwords and codes).

If you allow anyone else to use our site, you must make sure that they read these terms first and that they follow them. Only use the site as allowed by law and these terms. If you don’t, we may suspend or stop your use of the site.

We frequently update the site and make changes to it, but we don’t have to do this, and material on the site may be out of date. No material on the site is intended to contain advice, and you shouldn’t rely on it. As far as the law allows, we exclude all legal responsibility and costs for reliance placed on the site by anyone.

We follow our privacy policy in handling information about you. You can read it at swurf.co/privacy-policy. By using the site, you confirm that the data you provide is accurate.

If you buy services from us, the specific terms shown to you at the point of purchase will also apply, alongside these terms.

6. Intellectual Property Rights

We are the owner or licensee of all intellectual property rights in the site (for example the copyright and any rights in the designs) and in the material posted on it. They are protected by copyright.

You may print one copy and download extracts of any page on the site for your personal reference, but not for commercial use without a licence from us. You must not alter anything, or use any illustrations, video, audio or photographs separately from the text that goes with them. If you breach these terms, you lose your right to use our site and must destroy or return any copies you have made.

We do not guarantee the accuracy of material on our site. As far as legally possible, we exclude legal responsibility for:

  1. Any loss to you arising from use of our site
  2. Loss of income, profit, business, data, contracts, goodwill or savings

We also exclude, as far as legally possible, all terms, warranties and promises implied by law or statute. We don’t exclude legal responsibility for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for anything else where exclusion is not allowed by law. Nothing in these terms affects your statutory rights as a consumer.

8. Uploading to our Site

If you upload material to our site and we do not consider it acceptable, we can remove it and end your use of the site. Material that you upload will be regarded as non-confidential, which means we can copy it, distribute it and show it to other people for any purpose. You agree that if anyone else claims to own the material, or says that it breaches their rights, we can give them your identity. We won’t be legally responsible to anybody for the accuracy of material you upload, and we can remove it at any time.

9. SWURF Pods

SWURF offers bookable private workspaces at select locations, including hotels, venues, airports, shopping centres and workplaces, called SWURF Pods (“Pods”). Pods must be reserved by a person with a registered SWURF account and can be booked for immediate use or for a future date and time.

The following terms apply specifically to the booking and use of Pods. In each of these terms, “User” means the registered SWURF user who made the booking.

i) Only the User is entitled to use the Pod.

ii) A booking is made for a specific Pod and cannot be transferred to a different Pod.

iii) Unless a Pod is explicitly marked as multiple-occupancy, only one person (the User) can enter and use the Pod at any one time.

iv) The User understands and agrees to the Pod-specific privacy position detailed in our privacy policy, including the payment and CCTV provisions.

v) The User has booked the Pod for a specific period of time, will not enter the Pod before the booking start time, and will vacate the Pod at or before the booking end time.

vi) SWURF reserves the right to charge the User for any time spent in the Pod beyond the booking end time.

vii) If the User cannot enter the Pod at their booking start time due to a malfunction, or because the Pod is occupied, then on review of CCTV footage SWURF will refund the User some or all of their booking fee.

viii) The User will leave the Pod “as they found it”, removing any debris and waste so that the Pod can be enjoyed by the next user.

ix) SWURF reserves the right to charge a cleaning fee to the User if the Pod is not left as the User found it at the start of the booking.

Pods WiFi terms

The following terms apply to the use of any WiFi services available at certain Pods:

x) Where offered, WiFi within the Pods may be restricted in terms of bandwidth and/or available site access.

xi) Although not guaranteed, SWURF aims to offer WiFi access for 15 minutes either side of the Pod booking window.

xii) Website names (but not the content transmitted or received) are logged for all Pods WiFi access and are subject to lawful search requests from qualified authorities.

xiii) The User may use the Pods WiFi, where offered, for reasonable web and communications use only and will not use it for unreasonable data transfer quantities.

xiv) SWURF makes no warranty as to the availability or performance of any WiFi within the Pods, and ascribes a zero value to this added service. WiFi within the Pods relies on networks and services run by third-party providers, which SWURF does not control. SWURF cannot be held responsible for any interruption, slow speeds or loss of service, or for any impact this has on the User’s work, calls or booking.

Pod cancellations

xv) The User can cancel a Pod booking through their SWURF account on the app or website.

xvi) Pod bookings are refundable up to 7 days (168 hours) before the booking start time. If the User cancels by then, SWURF will refund the booking fee in full to the original payment method within 14 days.

xvii) After this time, Pod bookings are non-refundable and non-transferable.

xviii) If the User does not arrive for their booking, or arrives late, the booking is treated as used. It will not be refunded and cannot be extended beyond its end time.

xix) If SWURF has to cancel a booking, for example because of a Pod fault, a closure of the location or an event outside our control, we will tell the User as soon as possible and offer a full refund or the option to rebook.

xx) This cancellation policy does not affect the User’s statutory rights.

Pod conduct

xxi) The User must not smoke or vape, consume alcohol, or carry out any unlawful activity in a Pod.

xxii) The User must follow the rules, opening hours and security requirements of the location where the Pod is installed.

xxiii) The User is responsible for any damage to the Pod caused during their booking, beyond normal wear and tear, and SWURF may charge the reasonable cost of repair.

xxiv) The User must be 18 or over to book and use a Pod.

xxv) SWURF is not responsible for items left in a Pod. Found items will be handed to the host location where possible.

10. Computer Offences

If you do anything that contravenes the Computer Misuse Act 1990, your right to use the site will end immediately. We will report you to the relevant authorities and give them your identity.

Examples of computer misuse include introducing viruses, worms, Trojans and other technologically harmful or damaging material. You must not try to gain access to our site, server or any connected database, or make any attack on the site. We won’t be legally responsible to you for any damage from viruses or other harmful material that you pick up via our site.

You may make a legal link to our website’s homepage from your website. We can end this permission at any time. You must not suggest any endorsement by us or association with us unless we agree in writing.

Links from our site to other websites are for information only. We don’t control them and don’t accept responsibility for other websites, any materials found on them, or any loss you suffer from using them.

13. Payments, Pricing and Promotional Codes

a) Prices for Pods, coworking and subscriptions are shown on the site at the time of booking and include VAT where applicable.

b) We may change our prices at any time, but changes will not affect bookings already confirmed.

c) Payments are processed securely by our payment provider (currently Stripe). We do not store your full card details.

d) Promotional codes are subject to any conditions shown with them, can only be used once per booking unless stated otherwise, have no cash value and cannot be exchanged or transferred.

e) We may withdraw a promotional code at any time and may cancel bookings or recover the discount where a code has been misused.

14. Variation

We change these terms from time to time. The date at the top shows when they were last updated. Please check them regularly, as they are binding on you.

15. Applicable Law

Scots law applies to these terms. If there is a dispute arising out of these terms, the Scottish courts will deal with it.

16. Contact Us

Please email us at hello@swurf.co to contact us about any issues.